Questions

Frequently Asked Questions

Orders ship within 1–2 business days and typically arrive within 3–7 business days within the lower 48 states. Shipping is free on every order — no minimum required. You'll receive a tracking link by email as soon as your order ships.

Legacy Furmula® is a complete 9-ingredient system, not a quick fix — and real joint support takes real time to work. Most pet parents notice initial changes within 4–6 weeks, with fuller results by 90 days of consistent daily use. That's why we back it with our Give It Time Guarantee: use Legacy Furmula® daily, as directed for your dog's weight, for the full 90 days.

Because dosing scales with weight, the number of jars needed for a true 90-day course depends on your dog's size — 1 jar for dogs up to 25 lbs, 2 jars for dogs 26–75 lbs, and 3 jars for dogs over 75 lbs. If you've completed a full 90-day course at the correct dose and don't see a difference, contact us through our contact page with your order number. For purchases made with promotional free shipping, full refunds are issued minus the cost of original shipping and handling. We reserve the right to verify eligibility and to deny requests where we determine the guarantee is being abused or used fraudulently.

Dosing is based on your dog's weight: one chew daily for dogs up to 25 lbs, two chews daily for dogs 26–75 lbs, and three chews daily for dogs over 75 lbs. Full dosing details are on the label and in the dosing chart on our ingredients page. As always, check with your veterinarian before starting any new supplement, especially if your dog is on other medications.

Most glucosamine in dog supplements is extracted from shellfish shells — a common allergen for sensitive dogs. Our vegan glucosamine is bioequivalent (just as effective), made through a fermentation process instead, so dogs with shellfish sensitivities can take it without the risk.

No — Trouble is our brand mascot, named after the dog who inspired Legacy Furmula®, not a licensed veterinarian. Always consult your own vet before starting any new supplement for your dog.

Yes. Legacy Furmula® is manufactured in a NASC & GMP-certified facility in the USA, and every batch is third-party tested for purity and potency before it ships.

All payments are processed securely through Stripe, with SSL encryption on every transaction. We never see or store your card details — Stripe handles that directly. All major credit and debit cards are accepted.

Reach us anytime through our contact page — we read and answer every message ourselves.

The Pack is our growing community of dogs and the people who love them. If you're a Legacy Furmula® customer, you can submit your dog's name, age, birthday, state, and a photo to be featured on our Our Pack page. Every dog who joins represents real families choosing transparency over fillers — and we're proud to feature every one of them. Submit your dog here →